Privacy Policy

Here at Elixir Skin Clinic we take privacy seriously and will only use your personal information to contact you in regards to services we offer – after your initial contact with us.

Forms & Data Collection

When you use our contact form we collect your name, your IP address, your telephone number and your email address so that we can correspond with you.
This information is not stored on the website, it is stored on our encrypted dedicated mail server.
This information is collected solely for the purpose of responding to your inferred interest in any products we offer.
This information will not be shared or used for any other activity other than responding to your initial contact.

You can request to view, update, download or delete your personal data at any time by emailing us at info@elixirskinclinic.co.uk

How we secure, store and retain your data.

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes.

Google Analytics

We use Google Analytics to track visitors on this site.
Google Analytics uses cookies to collect this data.
In order to be compliant with the new regulation Google included a data processing amendment.
The data we collect will be processed anonymously and “Data sharing” is disabled.
We don’t use other Google services in combination with Google Analytics cookies.

you can View Google’s privacy Policy Here

Third-party websites.

Our website contains links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites.

Please read the privacy policy of any website you visit.

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience.
In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

On this site we use Cookies from Google, Google Analytics & WordPress.

Types of Cookies

Like their real-world counterparts, cookies come in different flavors:

Session Cookies: These cookies store information about the activities users perform during a single session.
They are used to persist data about your activities as you browse through a site but are erased at the end of your session.

Persistent Cookies: You’ll also hear these referred to as tracking cookies.
Persistent cookies remain on your hard drive until they expire or are erased.
These are often used to manage user preferences over longer periods of time.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others.

The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

If you require further information about the cookies we use – please contact us at info@elixirskinclinic.co.uk

We reserve the right to alter this privacy policy and cookie statement as we see fit.

Complaints Procedure — Elixir Skin Clinic

 

Here at Elixir Skin Clinic we welcome any feedback, good or bad. If you feel you have reason to make a complaint or have any concerns about the service you have received from your Practitioner or any other member of our team then please do not hesitate to let us know.

It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality.

If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly.Please note all complaints have to be received no more than 12 months of the incident that caused the problem or within 12 months of discovering that you have a problem.

Please address all written complaints to our Clinic Manager or to your Practitioner at the address

Elixir Skin Clinic, 49 Hawkshead Street, Southport, Merseyside, PR9 9BL

If we cannot resolve your complaint immediately it will be acknowledged in writing within 30 working days and we aim to provide a full response within 30 working days.

We will never discriminate against patients who have made a complaint.

If the Clinic Manager is unavailable, we will take brief details about the complaint and let you know when you can talk to a suitable team member as soon as possible. We will keep comprehensive and confidential records of your complaint, which will be stored securely. Only those persons who need to know about your complaint are informed about it and can access it.

Should the complaint need to be investigated, this may involve the person who treated you, members of the team or others. In some cases the investigation may take longer than 30 working days, in which case you will be informed about the reason for the delay, the progress of the investigation and the proposed date it will be completed.

When the investigation has been completed, you will be informed of its outcome in writing We always welcome your feedback, comments, suggestions and complaints.